For order validation, customer will be required to provide his or her signature, irrevocable consent and proof of contract and acknowledgement of prices.
The customer is immediately responsible for the articles upon reception andassumes any risk of loss, damage or destruction that may occur after delivery.
No article can be returned or exchanged without consensual agreement betweenthe customer and Amalthee.
The customer expressly acknowledges that the Amalthee company has provided allnecessary information and indications related to his or her order.
Order is shipped (via the french post office service) directly to the address specified by the customer. Amalthee will in no way be held responsible fordelays due to this service.
Payment by credit card: When customer chooses this method of payment, the transaction is redirected towards our bank’s server website. Amalthee stores only the customer’s order information and stated personal preferences.
If an order is out of stock, customer will be promptly alerted via e-mail that the transaction cannot be completed. Payment is hereby cancelled. No withdrawalwill be made from customer’s credit card or account (even if the order hadpreviously been validated on the banking server).
Return policy: you have up to 7 working days from the time you receive your item(s) to initiate a return, return charges and responsibility remain on your side, in caseof return we do not refund shipping cost, extra cost can be added to cover real shipping cost.
The item must be returned in it’s perfect initial condition (we do not refund any damaged item) carefully wrapped in the silk paper we provided with the goods. The item should be returned using insured shipping WITH TRACK-ABLENUMBER as it remains the customer’s responsibility to get sure we effectively receive the parcel.
We do not refund the jewelry , they are made at the request taking into account the measurements you provide us.
We will not accept any returns if you have been advised that item measurements do not fit your personal measurements or if measurements are not mentioned.
Occasiona lirregularities or variations in the weave or the colour of our silk materials are a result of traditional handicraft and are a completely normal and natural occurence and thus cannot be deemed defective.
(Please note: In order to preserve the characteristics as well as possible, weinvite you to follow the laundering instructions available on our website.