You have up to 7 working days from the time you receive your item(s) to initiate a return, return charges and responsibility remain on your side, in case of return we do not refund shipping cost, extra cost can be added to cover real shipping cost.
The item must be returned in it’s perfect initial condition (we do not refund any damaged item) carefully wrapped in the silk paper we provided with the goods. The item should be returned using insured shipping WITH TRACKABLE NUMBER as it remains the customer’s responsibility to get sure we effectively receive the parcel.
We will not accept any returns if you have been advised that item measurements do not fit your personal measurements or if measurements are not mentioned.
Warnings : For the return of goods, you have to write on the parcel that it is a “RETURN”, it is for the customs and please put outside the parcel the following paper : the invoice for the the customs.
- If you return an item against refund, upon receipt of the item we will refund you by deducting shipping costs.
- If you wish to return an item to CHANGE size / color or another item, return the original for refund and put a NEW ORDER.
- Upon receipt of the package, you will be informed by email.
- Put in the package the return voucher and the invoice to the following address: Amalthee 1 rue des Jeux de Boules 30360 Ners FRANCE